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When you allow users to extract data and send it to them in a zip file, the zip files have a potential to be very large depending on the number of layers and the size of each layer. To improve performance, you may want to consider limiting the size of a zip file. If a zip file exceeds the limit, it is not sent to the client. Instead, an error message is returned.
Windows: <ArcGIS Installation Directory>\ArcIMS\Server\etc
UNIX and Linux: $AIMSHOME/etc